Warranty Information

Warranty image of keyless door entry on Merit Homes website warranty page.

Merit Homes Warranty

We are committed to building homes of inspired design and enduring value, which goes hand in hand with our robust new home construction warranty we offer. Rest easy knowing we're here for you and all of your warranty needs.

Merit Homes Inc. warrants that all workmanship and materials will function and operate as described in the Merit Homes Limited Warranty standards booklet. Designated structural elements are warrantied for six years, through Merit Homes Limited Warranty.

For Home Warranty or other Customer Service inquiries, please call or email our internal team:

How does the warranty work?

1st year: Merit Homes Inc warrants that all workmanship and materials will function and operate as described in the Merit Homes Limited Warranty standards booklet. Our Customer Care Manager will schedule 60-day and 11-month walkthrough to review any issues you would like resolved.

Year 1-6: Designated structural elements are warrantied for six years, through Merit Homes Limited Warranty. Please refer back to your warranty booklet for complete details.

    The Merit Homes Limited Warranty Adds Value To Your New Home

    The Merit Homes Limited Warranty is an excellent sales tool if you decide to sell your home within the terms of the warranty. The remaining warranty protection automatically transfers to future homeowners.


        24/7 Warranty Submittal Portal

        We know life gets busy, and some things aren't always top of mind during business hours. Due to this, we made the service submittal process easy by offering a 24/7 warranty claims portal. After you submit your claim, our Warranty Manager will get back to you promptly. 

        In-House Customer Service Team

        In order to better serve you and your warranty needs, we have multiple internal team members working together to take care of your request. Rest easy knowing we've got you covered and there's a streamlined process that's here to help.

          Third Party Appliance Warranties

          At closing, our team provides you with a robust library of important documents which includes booklets about the new appliances we've installed in your new home. Merit Homes highly encourages you to register your appliances with the manufacturer to take advantage of these third party warranties. Many companies offer you extra perks when you register your appliances, such as added warranty coverage, better customer service, and notifications on how to service your items, just to name a few examples.

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